Generally, there are two reasons for return:

1. If it is a product quality problem or transportation damage, we will provide refund or exchange services.
2. If it’s just that the customer doesn’t like our products, the customer needs to pay the shipping cost for the return and exchange, but all our wedding and party and other event artificial flowers can not be return in this situation.

We are certain that you will adore your FlowersArch.com order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

Order confirmation and shipping confirmation will be sent to your registered email, please check the spam folder if you didn't see it.

The order confirmation will be sent right after you have placed the order through to your email address you have registered when you place the order.

And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address you have registered when you place the order.

If you haven't received one of the confirmation emails above, please go to contact us page and contact us!

Eligible partial/full refund & replacement

• Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
• Any item is different from the item's description.
• Any item returned to the sender without being delivered.
• Any item hasn't been delivered within 90days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

• Gift cards
• Store Credit
• Misinterpretation of product listing despite clear indications for non discounted items.

Order Cancellation

Cancelling orders is only possible within 24 hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us